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RailMadad, A Grievance Redressal Mechanism
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Rail Madad Portal is to enable railway passengers to lodge a complaint or give suggestion through on line, app., or SMS and facility to track live status of complaints and provide feedback based on their satisfaction with the resolution. The portal is to enhance experience of Railways passengers with swift and satisfactory resolution of complaints.
Related Links
Central Railway Passenger Feedback
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Central Railway provides an online feedback form to enable users to send in their feedback conveniently
Central Railway Complaints of Sexual Harassment
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Informational
Guidelines, process addressing what should the user expect when etc
Railmadad Passenger Services - Track SMS Based Complaint and Suggestion
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Indian Railways offers the facility to Track SMS Based Complaint and Suggestion
Railmadad Passenger Services - Track Web Based Complaint and Suggestion
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Indian Railways offers the facility to Track Complaints
Railmadad Passenger Services - Register Complaint and Suggestions
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Indian Railways offers the facility to SMS, Web Compalaints & Suggestions Registration
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