RailMadad, A Grievance Redressal Mechanism

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Rail Madad Portal is to enable railway passengers to lodge a complaint or give suggestion through on line, app., or SMS and facility to track live status of complaints and provide feedback based on their satisfaction with the resolution. The portal is to enhance experience of Railways passengers with swift and satisfactory resolution of complaints.

Project Monitoring Group, Ministry of Railways

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The Project Monitoring Group (PMG), Invest India is an institutional mechanism for the expedited resolution of issues and regulatory bottlenecks in projects with investments upward ₹ 500 Cr. in India.

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UNRESERVED MOBILE TICKETING SERVICES

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Indian Railways offers the facility to purchase unreserved tickets through mobile phone at Delhi, Mumbai, Chennai, Kolkata and Secunderabad. Further Automatic Ticket Vending Machines dispensing unreserved tickets using smart cards are provided at over 1000 locations over CR (Central Railway), ER (Eastern Railway), ECoR (East Coast Railway), NR (Northern Railway), NER (North Eastern Railway), NWR (North Western Railway), SR (Southern Railway), SCR (South Central Railway), SER (South Eastern Railway), SECR (South East Central Railway), SWR (South Western Railway), WR (Western Railway) and WCR (West Central Railway).

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Passenger Services - GSTN MANUAL INVOICE FORM.

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Indian Railways provides a form online having two parts one of which is to be used by vendors/contractors for entry of GST Manual Transactions of Receipt, and the other part is filled by the Railway Official; this also includes the instructions for filling the form