File complaints or send suggestions to Ministry of Railways

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File an online complaint or send a suggestion to the Ministry of Railways. Users have to fill an online form to complete the process. Information such as complaint details, incident date, name of the staff, place of occurrence, etc. is requires. Personal details like name, contact number, email id, address, etc. must be provide in the form. Users can describe the complaint along with supported documents.

RailMadad, A Grievance Redressal Mechanism

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Rail Madad Portal is to enable railway passengers to lodge a complaint or give suggestion through on line, app., or SMS and facility to track live status of complaints and provide feedback based on their satisfaction with the resolution. The portal is to enhance experience of Railways passengers with swift and satisfactory resolution of complaints.

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UNRESERVED MOBILE TICKETING SERVICES

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Indian Railways offers the facility to purchase unreserved tickets through mobile phone at Delhi, Mumbai, Chennai, Kolkata and Secunderabad. Further Automatic Ticket Vending Machines dispensing unreserved tickets using smart cards are provided at over 1000 locations over CR (Central Railway), ER (Eastern Railway), ECoR (East Coast Railway), NR (Northern Railway), NER (North Eastern Railway), NWR (North Western Railway), SR (Southern Railway), SCR (South Central Railway), SER (South Eastern Railway), SECR (South East Central Railway), SWR (South Western Railway), WR (Western Railway) and WCR (West Central Railway).

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Indian Railways GSTN Manual Invoice Form

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Indian Railways provides a form online having two parts one of which is to be used by vendors/contractors for entry of GST Manual Transactions of Receipt, and the other part is filled by the Railway Official; this also includes the instructions for filling the form