Indian Railway Public Grievances and Other Contact Details

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Submit feedback for services provided by Indian Railway Catering and Tourism Corporation Limited (IRCTC). Users can give their feedback regarding various services such as catering, ticketing, rail tour packages, online hotels, cab, flights, etc. Online feedback form to submit complaints and suggestions is available.

RailMadad, A Grievance Redressal Mechanism

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Rail Madad Portal is to enable railway passengers to lodge a complaint or give suggestion through on line, app., or SMS and facility to track live status of complaints and provide feedback based on their satisfaction with the resolution. The portal is to enhance experience of Railways passengers with swift and satisfactory resolution of complaints.