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National Consumer Helpline - NCH
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The Department of Consumer Affairs has launched this portal as an integrated Grievance Redress Mechanism (INGRAM) for bringing all Stakeholders such as Consumers, Central and State Government Agencies, Private Companies, Regulators, Ombudsmen and call centres etc. onto a single platform. The portal will also help in creating awareness among consumers to protect their rights and inform them of their responsibilities. Consumers can register online their grievances through this portal. Any type grievances related to Consumer Issues can be registered.
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Track the Status of Consumer Complaints with National Consumer Helpline - NCH
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Consumers can track the status of their registered complaints through this service. By logging into their accounts, they can monitor the progress, view updates, and receive notifications about the actions taken by the authorities regarding their grievances.
Upload Documents Related to Your Consumer Complaint
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After registering a complaint, Consumers can upload relevant documents to support their case. This feature enables consumers to provide evidence such as receipts, warranties, and communication records, which can help in the resolution process.
Register a Consumer Complaint with National Consumer Helpline - NCH
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Consumers may register complaints against goods and services. Users can create an account on the National Consumer Helpline portal to lodge their grievances, ensuring that their issues are formally recorded and addressed by the concerned authorities.
eFiling (Consumer Commission) by Department of Consumer Affairs
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Get services for eFiling (Consumer Commission) by Department of Consumer Affairs
FSSAI License/Registration Related Queries
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Food Safety Connect helps consumers to register their complaints and feedbacks about food safety issues related to adulterated food, unsafe food, substandard food, labelling defects in food and misleading claims & advertisements related to various food products. On successful registration of a food concern, Consumer receives a unique concern no. via SMS on the mobile number provided at the time of registering the concern. This reference no. can be used at a later time to track his/her concern in the online system. The FSSAI team, the State DOs/FSOs and the FBOs – all three stakeholders have online access to the grievances raised by consumers.
