Citizens may submit grievances online & BSNL officials may log in to monitor the public grievances.
Consumer Forums at District, State, and National level offer the facility of case management to consumers, advocates & other stakeholders with services such as listing of causelists, judgments, status of cases, SMS/Email alerts etc using the Online Case Monitoring System (OCMS) application
View and pay online Mahanagar Telephone Nigam Limited (MTNL) landline and broadband bills in Delhi. Users can pay their landline and broadband bills through credit card, debit card or net banking by entering telephone number, SUBS No., CA no. and e-mail id. Facility to view and print duplicate bill is also given.
Search online for contact details of appellate authority for various telecom operators. You can select name of the service provider, state and district. Information about address, e-mail id, phone number and fax number of the appellate authority can be accessed.
Find the details of complaint centers of various public and private telecom service providers. Users can select the name of the service provider from the dropdown menu along with the State and District name. Details such as name of the complaint center, address, phone number, etc. are available as the result of the search.
Search online for Electronic Indian Postal Order (eIPO) details with the Department of Posts, Ministry of Communications and Information Technology. Users can check eIPO details by eIPO number, Indian passport number and security code. This facility is available only for Indian Citizens abroad to facilitate them to file Right to Information (RTI) application.
Lodge or file your complaints online for postal services of Department of Posts. A complaint can be filed or lodged for cases of loss of parcels, non-delivery or wrong delivery of article, non-refund of charges, non receipt of acknowledgement, etc. For lodging complaints, users have to fill up an online form with particulars such as transaction type, complaint type, date of transaction, details of transaction and destination post offices, sender and addressee details etc. Search options for post offices across different states and districts are also provided in the form to assist users while filing complaints.
The ePost Office of India Post offers variety of online Postal services to the users. One can avail services such as sending an Electronic Money Order (EMO), Instant Money Order (IMO), philately etc. Users can also track and trace Speed Post, EMO, WorldNet Express (WNX), international mail, paying premium and searching pin codes. Information related to Postal Life Insurance (PLI), banking, speed post, business post, logistics post and other related services is also provided.
View Bharat Sanchar Nigam Ltd (BSNL) mobile or landline bill online. Users can view, download or print their BSNL telephone bill by entering their landline or mobile number and account number. Under this facility, monthly bills can be viewed.
Users can lodge a grievance or complaint pertaining to any services of the Bharat Sanchar Nigam Limited (BSNL). You need to select the telecom circle, write your name and address, and details of grievance to submit it online.