Railways

16 services

File complaints or send suggestions to Ministry of Railways

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File an online complaint or send a suggestion to the Ministry of Railways. Users have to fill an online form to complete the process. Information such as complaint details, incident date, name of the staff, place of occurrence, etc. is requires. Personal details like name, contact number, email id, address, etc. must be provide in the form. Users can describe the complaint along with supported documents.

Register complaints and give suggestions to Indian Railways

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Register complaints and suggestion for services offered by Indian Railways. Users can register complaints through online registration form. Facility to track status of complaints and suggestions through reference number, name of complainant, date of incident, contact number and e-mail is also available.

RailMadad, A Grievance Redressal Mechanism

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Rail Madad Portal is to enable railway passengers to lodge a complaint or give suggestion through on line, app., or SMS and facility to track live status of complaints and provide feedback based on their satisfaction with the resolution. The portal is to enhance experience of Railways passengers with swift and satisfactory resolution of complaints.

Check upgraded passengers list of Indian Railways

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You can check the upgraded passengers list of Indian Railways. The list can be check by providing the train's name or number and chart date. To benefit waitlisted passengers and the railways in terms of filling up vacant accommodation in various trains, the Railways had introduced a scheme, on an experimental basis, to upgrade full fare paying waiting list passengers to the next higher class against the available vacant accommodation.

Check your train ticket booking status

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Check the status of train ticket booking online provided by the Indian Railways. You need to provide the PNR number to get the current status of the booked train ticket.

Book Train Tickets with Indian Railway Catering and Tourism Corporation

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The Indian Railway Catering and Tourism Corporation (IRCTC) provides facility to book train tickets and other related services online. Registered users can avail services like train ticket booking, enquiry for PNR, seat availability, train/fare accommodation, ticket cancellation, ticket refund, SMS, etc. Information related to concessions, rules, policies, FAQs, etc. are available. Agents’ details and schemes for the agents are also provided. Links of Mobile Application, flight booking, hotel booking, IRCTC tour packages are given.

Manual for Standards And Specifications for Railway Stations

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Check the code of railway station in various parts of the country provided by the Ministry of Railways. Users have to enter the full name of the station or few characters of the station name in the appropriate field to get the station code.

Track current location of running trains of Indian Railways

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You can online track the current location of running trains of the Indian Railways. Users can check the location of train by entering details of arrivals, departures, passing by trains, destination, etc. A map is also provided to see the location of running trains.

Website of Indian Railways for procurement of Goods

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Indian Railways for procurement of Goods, Works & Services, Sale of Materials, and Leasing of Assets through the process of E-Tendering, E-Auction or Reverse Auction. The site is developed and maintained by CRIS using the latest technology and security features.

Check status of fog affected trains

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Check online status of trains affected due to fog. This service is provided by the Indian Railway Catering and Tourism Corporation Limited (IRCTC). You can view train's name, status, expected arrival time, destination, etc.