You can avail various online services provided by the Indian Railways to passengers. Users can check the PNR status, availability of train between two stations, seat availability, fare, internet reservation etc. You can also check the availability of trains at major stations, schedule, Talkal scheme, upgraded passenger’s schemes, SMS booking services, etc.
Submit feedback for services provided by Indian Railway Catering and Tourism Corporation Limited (IRCTC). Users can give their feedback regarding various services such as catering, ticketing, rail tour packages, online hotels, cab, flights, etc. Online feedback form to submit complaints and suggestions is available.
Registered users (Indian Railway Catering and Tourism Corporation Limited) can now book their train tickets through a simple text-messaging-based-SMS facility or a menu-based dialing service. For SMS Bookings, users need to send a Booking SMS in specified format with information of date of journey, class , train number and passenger details. After this, one shall receive a seat availability information. In the second SMS, users can make the payment which can be initiated in two ways. The Booking confirmation SMS will be sent by the IRCTC. Instructions pertaining to the train bookings, confirmation, payment, etc. are available.
Check the code of railway station in various parts of the country provided by the Ministry of Railways. Users have to enter the full name of the station or few characters of the station name in the appropriate field to get the station code.
Indian Railways offers the facility to Track Complaints
Indian Railways offers the facility to Track SMS Based Complaint and Suggestion
Guidelines, process addressing what should the user expect when etc
Central Railway provides an online feedback form to enable users to send in their feedback conveniently
Indian Railways provides a form online having two parts one of which is to be used by vendors/contractors for entry of GST Manual Transactions of Receipt, and the other part is filled by the Railway Official; this also includes the instructions for filling the form
Rail Madad Portal is to enable railway passengers to lodge a complaint or give suggestion through on line, app., or SMS and facility to track live status of complaints and provide feedback based on their satisfaction with the resolution. The portal is to enhance experience of Railways passengers with swift and satisfactory resolution of complaints.